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Product

One system for the parts of a shop that don't scale on their own.

Customer service, LIVE performance and finance, running on the same orders and the same data.

01

Customer Service Agent

An agent that works inside TikTok Shop, resolving the tickets that fill your day.

  • Cancellations and order edits handled before they ship
  • Returns and refunds processed against your own policy
  • Order questions answered from live order data
  • Nuanced conversations routed to a human with full context

Support — TikTok Shop

Agent active

Hi, can I cancel this order? I picked the wrong size.

Customer

Customer service agent

Done. The order is cancelled and the refund is on its way back to the original payment method.

Cancellation appliedPolicy checkedCustomer notified

Routed to human

Customer asked for an exception. Order history and a suggested reply are attached.

02

LIVE Intelligence

A dashboard for every stream, so performance stops being a feeling.

  • Per-stream sales, orders and product performance
  • A product-level read on what drives the room
  • Streamer scorecards and coaching notes
  • Alerts when a stream is falling behind its own baseline

LIVE — Stream performance

Live now

GMV this stream

Orders

Peak viewers

Product AShare of stream sales
Product BShare of stream sales
Product CShare of stream sales

Coaching note

Product A carried the room. It was featured early and again in the closing block. Repeat that placement next time.

03

Finance

The real margin on every product and every order.

  • Fees, shipping, affiliates and returns applied to each order
  • True P&L per product and per SKU
  • Settlement and cash timing visibility
  • Margin alerts before a product stops working

Finance — P&L per order

This month

After fees, shipping, affiliates and returns

Revenue
TikTok fees
Shipping
Affiliate commissions
Returns
Net margin

Built for

Brand owners

The whole operation, in one place.

Operators

One system instead of five tabs.

CS teams

Routine work off their desk.

LIVE teams

Numbers behind every stream.

Security & data

Shop data is handled through official TikTok Shop integrations. The agent works inside the policies you set, and sensitive actions stay under human control — anything outside those rules is routed to your team instead of being actioned.

Now onboarding select TikTok Shop brands.

Connect your shop, set your policies, and hand the routine work to the agent.

Request access