Partner story
How HardSneakers is shaping the TikTok Shop operating system.
01 — The brand
HardSneakers is a TikTok Shop seller. Customer messages, orders and shipping all run inside TikTok Shop, which is also where their customers buy.
Visit HardSneakers on TikTok02 — The problem
Support volume grew faster than the team. Cancellations, returns and refunds were eating hours every day, in a queue that never cleared.
03 — What we're building together
An AI agent that resolves routine tickets using HardSneakers’ own policies, and hands nuanced conversations to a human with the full order history attached.
04 — Where it's going
LIVE tracking, streamer coaching, and real P&L — so the whole shop runs on one set of numbers.
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