These Terms of Service (“Terms”) govern your use of the Crans & Co. website and the services we provide (“the Service”). By accessing our website or engaging us for services, you agree to be bound by these Terms. Specific project terms may be set out in a separate agreement or quote, which supplements these Terms.

Scope of Services

Crans & Co. provides business transformation, operational consulting, automation, and web development services. The specific scope, deliverables, and pricing for any engagement will be described in a separate proposal, quote, or written agreement. Anything on this website is a general description of our capabilities and is not a binding offer.

Project Timelines

Project timelines are estimates based on the information available at the time of proposal. Timelines may change based on the timeliness of client feedback, content, access, and third-party availability. We will communicate material delays and work in good faith to keep engagements on schedule.

Client Responsibilities

To enable successful delivery, clients agree to provide timely information, content, access, and approvals, to designate a decision-maker, and to respond to reasonable requests within agreed timeframes. Delays in client input may affect timelines and outcomes.

Revision Policy

Each engagement includes a defined number of revision rounds as stated in the applicable proposal. Additional revisions, scope additions, or significant changes requested after approval may be billed at our standard rates.

Intellectual Property Ownership

Upon full payment, client-owned deliverables created specifically for a project are assigned to the client to the extent stated in the project agreement. We retain ownership of our pre-existing tools, templates, frameworks, methods, and any background intellectual property used to produce deliverables.

License Terms

Where we grant a license to use deliverables, that license is limited to the scope stated in the project agreement. Unless otherwise agreed, deliverables are licensed for the client’s internal business use and may not be resold or sublicensed without permission.

Payment Terms

Payments are processed securely through our payment processor, Stripe. By submitting a payment, you agree to Stripe’s terms of service. Deposits, milestones, and final payments are subject to the schedule outlined in your project quote. Deposits may be non-refundable once work has begun.

Late Payment Policy

Invoices not paid within the stated terms may accrue late fees and may result in a pause of work until the balance is resolved. We reserve the right to suspend access to deliverables or services for accounts that are significantly past due.

Confidentiality

We treat client information confidentially and take reasonable measures to protect it. We do not disclose confidential client information to third parties except as necessary to provide the Service or as required by law. Clients likewise agree to protect our confidential information.

Third-Party Software

Deliverables and systems we build may rely on third-party software, libraries, and services. These are governed by their respective licenses and terms, which may include usage limits, fees, or service changes outside our control.

Third-Party APIs

Integrations with third-party APIs (such as scheduling, CRM, email, analytics, and payment services) depend on those providers’ availability, pricing, and terms. We are not responsible for changes, outages, or discontinuation of third-party services.

AI-Assisted Development

We may use artificial intelligence tools to assist in software development, documentation, research, and content generation. AI-assisted outputs remain subject to human review before delivery where appropriate. See our AI Transparency Policy for details.

Automation Limitations

Automated workflows depend on the continued availability and compatibility of connected third-party services. Automation may require ongoing maintenance as those services change. We do not guarantee that any automation will function indefinitely without adjustment.

Open-Source Software Usage

Where we incorporate open-source software into deliverables, it is used in accordance with its applicable licenses. Clients are responsible for complying with any obligations those licenses impose in connection with their use or distribution of the deliverables.

Warranty Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that any deliverable will be error-free, uninterrupted, or achieve any specific business result.

Limitation of Liability

To the fullest extent permitted by law, Crans & Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or any deliverable. Our aggregate liability is limited to the amount you paid for the specific engagement giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Crans & Co. from claims, damages, and expenses arising from your use of deliverables, your content, or your violation of these Terms or third-party rights.

Termination

We may suspend or terminate services for non-payment, breach of these Terms, or unlawful use. Upon termination, amounts owed for work performed become immediately due, and licenses to deliverables may cease except as stated in your project agreement.

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of nature, internet or infrastructure outages, third-party service failures, or governmental actions.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the courts located in Los Angeles County, California for any disputes arising from these Terms.

Dispute Resolution

The parties will attempt in good faith to resolve any dispute informally first. If a dispute cannot be resolved, it shall be submitted to binding arbitration in Los Angeles, California under applicable rules, except for matters that may be brought in small claims court.

Entire Agreement

These Terms, together with any applicable project agreement, constitute the entire agreement between you and Crans & Co. regarding the Service and supersede any prior understandings.

Changes to Terms

We may update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

Acceptable Use

Your use of the Service is also subject to our Acceptable Use Policy.

Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect and handle your personal information.

Contact

For questions about these Terms, contact us at info@cransmarketing.com or (310) 890-7456.